At Nivro (“Nivro”, “we”, “us”, or “our”), we want you to be completely satisfied with our AI content marketing platform. This Refund & Return Policy outlines the terms under which refunds may be requested and granted for subscriptions and purchases made at nivro.io.

1. 7-Day Free Trial

We offer a 7-day free trial with no credit card required so you can test all Nivro features risk-free before committing to a paid plan. We encourage all users to utilize the free trial period to evaluate our platform.

2. Subscription Refund Eligibility

Because Nivro provides digital software-as-a-service (SaaS) and instant access to AI content generation credits upon billing, subscriptions are generally non-refundable. However, we consider refund requests under the following conditions:

• First Monthly Subscription: If you are dissatisfied with your initial paid subscription, you may request a full refund within 48 hours of the initial payment, provided minimal AI generation credits have been consumed.
• Annual Subscriptions: Refund requests for annual plans must be submitted within 7 days of purchase. Approved annual refunds will be prorated or refunded less standard monthly usage.
• Service Outages or System Errors: If a technical issue on our end prevents you from using the Service for an extended period, we may issue a credit or partial refund at our discretion.

3. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• Requests made after the 48-hour window for monthly plans or 7-day window for annual plans.
• Accounts suspended or terminated due to a violation of our Terms of Service.
• Lack of use or forgotten cancellation of auto-renewing subscriptions after the renewal date.

4. How to Request a Refund

To submit a refund request:

1. Send an email to [email protected] with the subject line “Refund Request”.
2. Include your Nivro account email address and transaction reference / invoice ID.
3. Provide a brief explanation of the reason for your refund request.

Our billing team will review your request and respond within 2 business days. Approved refunds will be credited back to your original payment method within 5–10 business days depending on your card issuer.

5. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at [email protected].